Refund Policy

Overview

This Refund Policy describes when and how Tower Interactive LLC (“we,” “us,” or “our”), the operator of JoinCashOut.com (“Cashout” or the “Platform”), will issue refunds for purchases made through the Platform.

Cashout provides digital access to settlement information, potential settlement matches, and related subscription features. Payments are for access to these services, not for a guaranteed settlement payment. A potential match does not guarantee eligibility, claim approval, or receipt of funds.

Non-Delivery of Paid Access

If you do not receive the paid access or digital service you purchased, we will fully refund the payment for that undelivered access or service. Please contact our support team with your purchase details so we can verify the non-delivery and process the refund.

Subscriptions

If you purchased a subscription, you may request a refund of your most recent subscription payment. Earlier subscription payments are not eligible for a refund under this policy, except where required by applicable law.

Subscription refunds are issued at our discretion. We reserve the right to refuse a refund request if we believe it is abusive or fraudulent. This discretion does not limit the non-delivery refund described above or any rights you have under applicable law.

If you also want to cancel your subscription and stop future renewals, please include that request in your email. Requesting a refund alone does not cancel your subscription.

Settlement Matches and Outcomes

Settlement eligibility, claim approval, payment amounts, and payment timing are determined by the applicable settlement terms and settlement administrator. Not qualifying for a settlement, having a claim denied, or receiving no settlement payment does not by itself mean that Cashout failed to provide paid access. If you believe there is an issue with the service you purchased, contact us so we can review your refund request.

Disputed or Charged-Back Payments

If you have disputed a payment with your bank or initiated a chargeback, please tell us when contacting support. We do not issue a separate refund while a dispute or chargeback for the same payment is pending, to avoid duplicate reimbursements. If the dispute has been resolved, contact us so we can review the payment’s status.

Refund Method

Refunds are issued to the original payment method used for the purchase. We do not issue refunds to an alternative payment method, bank account, gift card, or store credit.

If your original card has been closed, your bank may still be able to route the refund to you. You may need to contact your bank to recover the funds after we issue the refund.

Currency Conversion

We do not set currency exchange rates. Exchange rates and any associated conversion fees are determined by the banks and payment providers involved in the transaction. The amount you receive in a non-USD currency may differ from the amount you were originally charged because of exchange-rate changes or conversion fees.

How to Request a Refund

Submit your refund request in writing by emailing support@joincashout.com.

Please include the email address used at checkout, the date and amount of the payment, and a brief description of the reason for your request. If you also want to cancel your subscription, please say so in your message. Do not include your full card number or security code.

How to Contact Us

If you have questions about this Refund Policy, email support@joincashout.com. You may also write to us at:

Changes in Policy

We may update this Refund Policy from time to time. We will post an updated copy on the Platform. Please check the Platform periodically for updates.

Nothing in this policy limits any refund or consumer rights that cannot be excluded under applicable law.